This Privacy Statement applies to Five Star Wellbeing (referred to as "we", "us" or "our" in this Privacy Statement) in the course of our business in Canada. This Privacy Statement is designed to inform individuals with whom we may interact in the course of our business in Canada, including individuals who purchase our products or services, (referred to as "you" or "your" in this Privacy Statement) about our practices regarding collection, use and disclosure of your personal information, including information you provide over the telephone, by mail, email or facsimile and via our commercial Web Site(s). This Privacy Statement applies to the Web Sites that Five Star Wellbeing maintains which post or include a link to this Privacy Statement (the "Web Sites"). This Privacy Statement does not apply to personal information about our employees or information that is not personal information.
What personal information will Five Star Wellbeing collect?
Five Star Wellbeing collects personal information from you that you provide to us voluntarily. Such personal information may include: personal contact information, such as name, professional qualifications, e-mail address, street address, and telephone number; your personally identifiable comments and questions about our products and services; and information required to order our products and services (including credit card information).
Five Star Wellbeing accepts credit card payments through our Jane App. Credit card information is not accepted via postal/mail, facsimile, or email.
Information collected through our website is analyzed with the purpose of better understanding our customers' needs and targeting our marketing strategies to satisfy those needs. Through the use of "cookies", we are able to measure site traffic, including the number of repeat versus new visitors, the time users spend online, and their navigation behavior. Collecting this information allows us to make changes that improve the overall functionality of the site.
If we obtain personal information from third parties, for example to send promotional mailings, we seek assurances that the provider has received consent to provide that information to us.
In addition, please remember that any personal information that is voluntarily posted to any public area of the Web Sites – such as a chat room – may always be accessible to other visitors and that there is nothing Five Star Wellbeing can do to prevent collection, use or disclosure of this information by those visitors.
How will Five Star Wellbeing use and disclose the personal information we collect?
We use and disclose this personal information for the following purposes:
(a) to fulfill your orders, to process payments (including by credit card on the phone or by ordering online) and to collect amounts you owe;
(b) to respond to your requests for information and service and to communicate with you;
(c) to carry out internal financial processes including to credit our sales representatives;
(d) for internal research to better understand your needs and ways in which we can improve our products, services and Web Site;
(e) to manage and administer our business;
(f) to send product information and special offers, including sample products , that we think may be of interest to you; in support of joint marketing and promotion activities with related entities, and to permit those related entities to send information or offers regarding their products and services to you, in each case if you have provided your consent to receiving such materials; and
We may also use or disclose your personal information for other purposes with your consent or as permitted or required by law.
We sometimes transfer personal information to others, including to affiliated entities or unrelated companies ("service providers"), that carry out certain functions on our behalf such as order fulfillment, accounts receivable and data processing. In those cases we require those service providers not to use or disclose your personal information for any purpose other than as directed by Five Star Wellbeing. Some of these service providers may be located outside of Canada, including in the United States, the United Kingdom and India, and your personal information may be collected, used, disclosed, stored and processed in those jurisdictions for the purposes described in this Privacy Statement. We take reasonable contractual or other measures to protect your personal information while processed or handled by these service providers. If your personal information is located outside Canada it will be subject to legal requirements in those foreign countries applicable to our service providers, for example, lawful requirements to disclose personal information to government authorities in those countries.
Your personal information may be used by Five Star Wellbeing and shared with others connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of Five Star Wellbeing business or assets, including for the purposes of permitting such parties to determine whether to proceed with such transaction or business relationship, or to fulfill any disclosure obligations we have to such parties. If we do sell or assign all or part of our business, the purchaser or assignee will be able to use and disclose personal information to the same extent, under the same conditions and for substantially the same purposes as Five Star Wellbeing, as described in this Privacy Statement.
Your consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (express consent may be oral, in writing or electronic), implied (such as when you provide your name and address in order for us to send you products you have ordered or information you have requested) and in some jurisdictions may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, if you provide us with your personal information, we will assume that you consent to our collection, use and disclosure of such information as described in this Privacy Statement, if applicable, or otherwise at the time of collection.
Collection, Use or Disclosure Without Your Consent
In certain limited circumstances our collection, use or disclosure of your personal information without consent is permitted or required by law, for example, to collect a debt you owe to us or to comply with a subpoena or court order.
What if I do not want my personal information collected, used or disclosed?
If you do not want your personal information collected, used or disclosed by us, please do one of the following: 1) follow the procedures, where available, indicated at the point of collection such as to "opt out" from the particular purposes of use and disclosure, or 2) if no "opt out" is available, do not submit personal information to us if you do not want us to collect, use or disclose it. If you have submitted personal information and later wish to withdraw your consent to its retention, use or disclosure, please contact us as indicated below. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.
Please understand that without your consent, we may not be able to provide certain goods or services to you. For example, if you do not provide consent to collect and use personal information necessary to process an order that you wish to place, or if you withdraw your consent to uses that are necessary to fulfill your request, we may not be able to process your order or to supply those products to you. We will endeavor to advise you if this should happen.
We will protect your personal information using physical, electronic or managerial procedures designed to protect the integrity, security and appropriate use of your personal information and to prevent theft, loss, unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandataries of Five Star Wellbeing who require the personal information to fulfill the purpose for which the information was collected will be permitted to access personal information. We will retain your personal information as is required for these purposes, subject to reasonable legal limitation periods and statutory or regulatory retention requirements and our document retention policies.
Although we have enacted security measures for our Web Sites, we cannot guarantee the absolute security of our Web Sites or the security of information that you submit (or that we send to you) over the Internet, since no Internet transmission is ever 100% secure or error–free. Your use of the Internet and electronic mail is at your own risk. You should take special care in deciding what information you send to us via e–mail or posting on the Five Star Wellbeing Web Sites.
Our Links to Other Web Sites
How to Contact Us – Access to Information
Five Star Wellbeing may establish and maintain a file of your personal information at our offices for the purposes described in this Privacy Statement. To request access to, or correction of, your personal information, please write to:
Five Star Wellbeing Counselling and Mental Health
88 Highland Ave. New Minas, NS B4N3J5
In some circumstances Five Star Wellbeing may not be able to provide access to your information or to all of it. For example, Five Star Wellbeing will not provide access to information if doing so would reveal personal information about a third party, would reveal confidential commercial information, or if it is protected by solicitor–client privilege or was generated in the course of a formal dispute resolution process. If you have any questions, or if you wish to make inquiries, express concerns or make a complaint about our personal information practices, you may:
write to Five Star Wellbeing at the above address
send us an email at [email protected]
fax us at 1–902–698–1194
Updates to this Privacy Statement
We reserve the right to make changes to this Privacy Statement. If this Privacy Statement materially changes, we will take reasonable measures to notify you of these changes, including posting a copy of the revised Privacy Statement on our Web Sites. Your continued provision of personal information following notification of any material change and/or your continued access to the Web Sites following the posting of any changes to this Privacy Statement shall constitute your acceptance of those changes. This Privacy Statement is effective on August 17th, 2020.